Do you want discreet and secure delivery, but a private courier is not necessary? We recommend the delivery by our specialized home courier. Our home courier is specialized in deliveries with valuable shipments. This means that all drivers are trained, work accurately and discreetly and the delivery is geared to the special product we sell.
Day or evening delivery
When you choose for delivery by our home courier, you can choose for day or evening delivery. Your package will be packed as soon as all products are in stock and then handed over to the courier. The evening before delivery you will receive a shipping confirmation with a track & trace code and a time period of 3 hours in which the package will be delivered. This confirmation will reach you before 02:00 AM in the middle of the night. The delivery takes place on Tuesdays and Friday between 08:00 and 18:00 hr. Evening deliveries take place on the same days, between 06:00 PM and 09:30 PM.
The delivery process
Our home courier delivers discreetly and safely, but what does this mean in practice?
- Our home courier drives inconspicuous, secure vans;
- Delivery only to your address. You will never find your package in the container, garden or at the neighbors;
- The deliverer may only hand over the package when the name of the recipient and the last 4 digits of the identity document have been noted;
- You must sign to receive the package;
- A house mate may accept your package; your house mate's ID card will be noted. You do not need to indicate in advance.
Pilot February 2024: Home courier day delivery in Belgium (stopped)
The pilot is currently stopped
In February 2024, we will start a pilot for deliveries with our home courier in Belgium.
What does this mean for our customers from Belgium?
- When placing an order in February, you can choose the home courier day delivery option;
- As soon as the package is handed over to our courier service, we will send a confirmation by e-mail;
- The delivery of packages is scheduled on the first available delivery date. Orders will be delivered on Fridays between 08:00 and 18:00 hr;
- The evening before delivery, a shipping confirmation will be sent with track & trace code and a 3-hour period in which the order will be delivered.
Costs
For an up to date overview of costs, we refer you to Delivery methods and costs.